Return & Refund Policy

Last Updated: July 29, 2026

At Office Supply Hub, we are committed to providing high-quality office supplies and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition.
  • The product must be returned in its original packaging with all accessories, manuals, and labels.
  • A valid proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Opened or used products
  • Customized or personalized items
  • Clearance or final sale products
  • Gift cards
  • Consumable products that have been opened

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We will review your request and arrange a replacement or refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We will gladly replace items that are defective, damaged, or incorrectly supplied, subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled, but it may qualify for a return in accordance with this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team with your order number and details of your request. We will respond as quickly as possible and work to resolve your concern.